This what happens to my account too.
This how to remove the glitch:
1. Clear your web browser’s cache. For most browsers, you can clear the cache by selecting “Tools” from your browser menu, and then select “Clear Recent History”. If you need more in depth directions, please ask and we will be happy to help!
2. Make sure you have the latest version of Adobe Flash Player installed on your computer. If you visit the Adobe website at http://get.adobe.com/
You can find more helpful tips at:
http://www.animaljam.com/help
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